Refunds & cancellations

Refund and cancellation policy

Last updated: 24 September 2026

Every Jhaapi piece is handmade and packed with care. If something goes wrong, here is how we put it right.

Free

Cancel before dispatch

48 hours

To report a problem

Video

Unboxing proof needed

5–7 days

Refund after approval

Cancelling an order

You can cancel for a full refund any time before your order is dispatched. Message us on WhatsApp or email jhaapi.shop@gmail.com with your order number.

Once an order has been dispatched it can’t be cancelled.

What we replace or refund

We replace or refund an item if it:

arrived damaged or broken,
is not the item you ordered, or
is missing from your parcel.

Please tell us within 48 hours of delivery and send an unboxing video and photos. The video should start before the parcel is opened.

What we can't take back

Change of mind, or pieces that don’t suit you.
Small differences in colour, size or finish. Every piece is handmade, so each one is slightly unique.
Earrings, nose pins and hair accessories, for hygiene reasons, unless they arrive damaged or wrong.
Items damaged after delivery, for example by water, perfume or dropping.
Items marked “Final sale”.

How to request a return

Message us on WhatsApp or email within 48 hours of delivery with your order number, the unboxing video and photos.
We reply within 1–2 working days.
If approved, we arrange a pickup or ask you to send the item back to us.
Once we receive and check it, we send a replacement or a refund.

Replacements

Handmade pieces are often one of a kind. If the exact piece isn’t available, we offer a similar piece or a full refund, whichever you prefer.

How refunds are paid

Prepaid orders: refunded to your original payment method within 5–7 working days of approval.
Cash-on-delivery orders: refunded by UPI or bank transfer within 5–7 working days of approval.

Your bank may take a few extra days to show the refund.

If you refuse a delivery

If you refuse a prepaid order at delivery without a valid reason, we refund the order value minus the shipping cost once the parcel comes back to us.

Need help with an order?

Message us on WhatsApp or email jhaapi.shop@gmail.com. We usually reply within a day.

Menu

Mini Cart