Use code JHAAPI10 · 10% off above ₹399 · Free shipping above ₹299
Help centre
Frequently asked questions
Quick answers about orders, delivery, returns and caring for your handmade pieces.
Orders and payment
How do I place an order?
Add pieces to your cart and check out on the website, or message us on WhatsApp with the product name and we will book it for you.
Which payment methods do you accept?
Cash on delivery is available across India for a ₹50 handling fee. Other payment methods are shown at checkout.
Can I change or cancel my order?
Yes, any time before it is dispatched. Message us with your order number. Once dispatched, it can’t be cancelled.
Do you take custom or bulk orders?
Yes, for gifts, weddings and events. Message us on WhatsApp with what you need and your date.
Shipping and delivery
Do you deliver across India?
Yes, to every serviceable PIN code in India.
How long does delivery take?
Orders are dispatched in 1–2 working days and usually arrive 3–6 working days later. Remote areas can take up to 10 days.
How much is shipping?
Free on orders of ₹299 or more. ₹40 on orders below ₹299.
How do I track my order?
We send the tracking link by WhatsApp or email when your order ships.
Returns and refunds
What if my piece arrives damaged?
Tell us within 48 hours of delivery with an unboxing video and photos, and we will replace it or refund you.
Can I return something I don't like?
We can’t accept returns for change of mind, as every piece is handmade and packed especially for you. Please check sizes and materials before ordering.
How long do refunds take?
5–7 working days after approval, to your original payment method or by UPI or bank transfer for cash-on-delivery orders.
Products and care
Is everything really handmade?
Yes. Every piece is made by hand by karigors in West Bengal, so small differences in colour and finish are natural.
What price range are your pieces?
Most pieces cost between ₹99 and ₹499.
How do I care for terracotta jewellery?
Keep it dry and away from perfume, store it in its pouch, and avoid dropping it. See our care guide for every material.
Will brass or oxidised jewellery irritate my skin?
Most people wear them without trouble, but if your skin is sensitive to metals, choose terracotta, fabric, thread or wood pieces.
About Jhaapi
What does "jhaapi" mean?
A jhaapi (ঝাঁপি) is the cane box where a Bengali woman kept her treasures. The Lakshmir jhaapi, covered in cowrie shells, is worshipped in many Bengali homes.
Who makes your jewellery?
Karigors in Bishnupur, Bankura, Santiniketan and other parts of West Bengal. Meet them here.
Who started Jhaapi?
Sonamani Dey, who grew up in Bolpur. Read our story.
Need help with an order?
Message us on WhatsApp or email jhaapi.shop@gmail.com. We usually reply within a day.
Your Information will never be shared with any third party.